For first-time customers, the most stressful part of shipping a car is often not the drive across the country. It is knowing what will happen when the truck arrives. Here is a practical walkthrough of pickup and delivery day, including what to check before signing paperwork.

Before pickup: expect a window, not always an exact minute

Auto transport schedules depend on traffic, weather, earlier stops, loading time, and route conditions. Your coordinator or driver should communicate an estimated pickup window, but arrival times can change. Keep your phone available and confirm who the driver should contact.

If your street cannot accommodate a large carrier, the driver may suggest a nearby safe meeting point. This is common with narrow streets, tight turns, low branches, and restricted parking areas. Discuss accessibility ahead of time rather than waiting until the truck arrives.

At pickup: inspect the vehicle together

The driver typically examines the vehicle and notes visible existing damage on an inspection report or bill of lading. Walk around the car with the driver. Check the bumpers, doors, roofline, wheels, glass, and any areas that already have scratches or dents.

Take your own photographs in daylight when possible. Verify that the recorded condition matches what you see, and ask questions before signing. Keep a copy of the pickup paperwork and record the driver’s or dispatch contact information.

What is a bill of lading?

In auto transport, the bill of lading is a key shipping document. It generally identifies the vehicle, records pickup and delivery information, and includes a condition inspection. It may also contain terms and acknowledgments. Read it carefully and retain your copy; it can be important if a question arises after delivery.

Who can hand over the vehicle?

The registered owner does not always have to be physically present, but the carrier needs an authorized person who can release the car, provide keys, and sign the necessary paperwork. If a family member, dealership representative, or friend will handle pickup, coordinate this in advance.

During transit: how updates usually work

Once the vehicle is loaded, the carrier continues its route, which may include additional pickups and deliveries. Ask your coordinator how updates are provided and whom to contact if your plans change. Transit estimates are not the same as guaranteed delivery appointments unless the service agreement expressly says otherwise.

Before delivery: arrange access and payment

Keep the delivery contact reachable and confirm the meeting location. The receiving person should have enough time to inspect the vehicle before signing. If a balance is due at delivery, verify the accepted payment method in advance. Do not assume that a driver can accept every form of payment.

At delivery: inspect before signing

Walk around the vehicle and compare its condition with the pickup report and your original photographs. Check for new visible damage and make sure any concern is clearly documented on the delivery paperwork before signing. If you notice an issue, photograph it immediately and contact the carrier and your transport coordinator promptly. Follow the claims instructions in the shipping documents.

What if delivery happens after dark?

Good lighting matters. If you must accept delivery in low light, use a bright flashlight and take clear photos. If visibility is insufficient for a thorough inspection, note the limitation on the paperwork as appropriate and follow the carrier’s instructions. Do not sign a statement saying you completed an inspection that you could not reasonably perform.

Five questions to ask before the truck arrives

1. Who will call me before pickup or delivery?
2. Can the carrier safely reach my address?
3. Who needs to be present with the keys?
4. What payment, if any, is due at delivery?
5. How do I report a concern about the vehicle’s condition?

Make your shipment easier from the start

Share accurate vehicle details, pickup and delivery ZIP codes, and realistic date flexibility when requesting a quote. If your car is modified, low to the ground, or not running, mention it early. For more preparation tips, read our car shipping checklist and overview of the transport process.

Planning a shipment? Request a quote from Auto By Auto Transport and we can discuss the vehicle, route, and scheduling details.