Your Questions Answered
We hope you’ll find the answer to any question or concerns you may have, but feel free to call or email just with any other question or for further clarifications.
Frequently Asked Questions
Is the price quoted guaranteed?
Yes. We guarantee our quotes up to the expiration date. If you need to ship a car after you quote expired, call us for an updated quote (it might not change, but the pricing depend on many factors out of our control).
When and why do quotes expire?
Your quote expires after 7 days because the market fluctuates based on several factors and we can only guarantee a price for short term.
Depending on the route the price might not change for months, but you'd need to request an updated quote if needed at a later date.
Why Quotes Might Change
Mileage and the size of the vehicle are the main factor in determining the rate for a particular route, but many other factors affect pricing: supply and demand for a particular route, time of year, weather, gas prices, popularity of route.
How Do I get started?
Start by requesting a quote. If you already have a quote, click on "Place Order" button in the quote email we sent you. When we'll receive your order we'll email you a confirmation and we'll start working on making arrangements for your vehicle.
When do I have to pay?
After we'll have you vehicle schedule on a truck we will contact you for the deposit (up to $200). You can pay online or over the phone.
The balance (total quote minus the deposit) will be due to the drive upon delivery. This amount has to be payed by cash or money order (drivers need funds readily available while on the road).
Can I place items in my vehicle?
The Department of Transportation prohibits the transport of household goods (personal belongings) in vehicles being transported. Personal items are not insured by the carrier’s insurance.
Most drivers won't mind a few items up to 50 lb if placed in truck.
How far in advance should I book?
We suggest to book your order about 1 week before the earliest date it can be picked up.
Depending on the route we might be able to make arrangements for the same day or the following day.
If the pick-up location or delivery location are out of the way for most drivers it might take up to 7 days to be able to make arrangements.
Can you transport an inoperable vehicle?
Yes. We can transport non-running vehicles, but they must still roll, steer and break properly. Make sure you communicate to our transport specialist that your car is non-operational, we need to send out a truck with a winch to be able to load it.
Is my car going to be insured?
Yes, all vehicles are covered by the motor carrier’s cargo insurance. There are, however, usually limitations that you’ll need to be aware of. When it comes to how to ship a car to Hawaii, your shipment will be subject to the ocean freight liners’ insurance limitation.
Is my car going to be insured?
Yes, all vehicles are covered by the motor carrier’s cargo insurance. There are, however, usually limitations that you’ll need to be aware of. When it comes to how to ship a car to Hawaii, your shipment will be subject to the ocean freight liners’ insurance limitation.
How should I prepare my vehicle?
It is recommended that you don't fill up the tank (a quarter tank or less is ideal) and wash your vehicle before you have it shipped . This allows you to make an accurate evaluation of your vehicle’s condition at the time of the pick-up. We also suggest that you remove any accessories, your toll transponder and any personal belongings.
Do I have to be present for pickup/delivery?
Yes and No – At pick-up and delivery you or someone assigned by you must be present to inspect the condition of the vehicle and sign the bill of lading.
Will the car be picked up at my house?
The truck driver will pick up and drop off your vehicle as close to this desired address as safely and legally possible.
Will the car be picked up at my house?
The truck driver will pick up and drop off your vehicle as close to this desired address as safely and legally possible.
How long does it take to ship a vehicle?
It all depends on the location and destination of the vehicle. On average vehicle transports take 1-2 weeks. Pickup times can be anywhere from 1-3 days and an additional 5-8 days for delivery.
What are your forms of payment?
We accept Visa, MasterCard, American Express, Discover as a form of payment for DEPOSITS ONLY. The remaining balance is due upon delivery and MUST be in the form of CASH or CERTIFIED BANK CHECK. NO EXCEPTIONS.
800-245-7071
Feel free to call us if any of your questions remained unanswered. We'd be glad to clarify and questions or concerns you may have!
