Our Privacy Policy

TERMS & CONDITIONS

1.Definitions

In these terms and conditions: 

(a) “Company” means the auto transport company contacted to make arrangements for the shipping vehicle(s) in this case being Auto By Auto Transport; 

(b) “Customer” means the person or company who engages the Company to arrange for the transportation of their vehicle and ; 

(c) “Carrier” means the third-party carrier who will physically transport the Customer’s vehicle; 

(d) “Transportation Services” means the services provided by the Company to arrange for the transportation of the Customer’s vehicle.

2. Scope of Services

This agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral, relating to the Transportation Services. By signing/agreeing to this contract and/or placing the order online or by phone the Customer agrees to all Terms and Conditions set forth by the Company.

3. Company Obligations 

3.1 The Company agrees to use its reasonable efforts to arrange for the transportation of the Customer’s vehicle by a Carrier, according to all the details provided in the order form on the terms set out in this agreement. 

3.2 The order form is subject to the terms and conditions of placing an order with the Company and the Uniform Bill of Lading of the Carrier transporting your vehicle. The driver will provide this information at the time of the vehicle pick up.

3.3 The Company guarantees the price it will lock it in for a duration of 30 days, meaning the transportation must take place within 30 days of your original quote date. If the shipping date is after the 30 days period, the original quote the pricing is subject to changes due to effects of supply and demand and other conditions that have an effect on pricing (seasons, gas prices etc). 

3.4 The Company will not charge a Customer if the order is canceled before a carrier is assigned. In case the order needs to be canceled after the carrier was assigned and the deposit was charged, the deposit will not be refunded. The Company could use this deposit as credit on the Customer’s account (must be approved by a customer service representative) at their sole discretion. 

4. Customer Obligations

4.1 By signing this contract you declare that you as a Customer are the registered owner or an agent authorized by the owner to make arrangements for shipping the owner’s vehicle(s)
4.2 The Customer agrees to provide accurate and complete information about the vehicle to be transported, including its make, model, year, and any other relevant details. The Customer is responsible for ensuring that the vehicle is in good working condition, and is properly loaded and secured for transportation or inform the Company at the time of booking
4.3 The Customer agrees to pay the Company the agreed upon fee for the Transportation Services, as set out in the invoice.

4.4 The Customer authorizes the Carrier and their employees to operate the Customer’s vehicle during pick up and delivery or during transit if necessary.

4.5 If at the time of placing the order, the Client neglects to state that the vehicle(s) is (are) inoperable (either the vehicle cannot be driven on and off the Carrier using its own power or the vehicle brakes are insufficient to stop the vehicle or for any other reason the vehicle is inoperable), an additional fee will be added to the balance due and will be collected by the Carrier prior to vehicle release at the time of delivery. This fee will also apply if the vehicle becomes INOP during transit (through no fault of the Carrier). Additionally, in the event that the Company is not informed of the correct model, type of vehicle(s), or modifications to the vehicle(s) – including racks, extensions, oversize tires and the like, an additional fee will be added to the balance due and will be collected by the Carrier prior to the release of the vehicle(s) at the time of delivery. 

4.6 The Client is responsible for preparing the vehicle for transport by removing or securing all loose parts, batteries, fragile or protruding accessories, low hanging spoilers, antennas, fog lights and other similar items. Any part that may fall off during transit is the Customer’s responsibility, including damages done by said part to any and all vehicles involved. The Customer agrees to disarm any vehicle(s) alarm system and provide the Carrier with any tools or keys necessary to disarm the system if it should become activated during transit. If during transit the alarm system is activated due to the Customer’s failure to provide the said tools or keys for disarming the alarm system, the Carrier may deactivate the alarm system by any means that the Carrier deems reasonable and effective. The Client releases the Company and the Carrier from any claims for damages that are caused by the Client’s failure to fulfill these obligations.

4.7 In the event that the Carrier attempts to reach the Customer within a reasonable time frame (3-24 hours before delivery), and the Client is unavailable or cannot be reached at the phone numbers provided, or does not have the COD for the Carrier, then the vehicle(s) will be dropped off at the nearest terminal at the Carrier’s discretion. All COD, storage, terminal fees and any extra charges are to be made payable to the Carrier in the form of Cash, Cashier’s check, or postal Money Order before the vehicle can be released by the terminal.

4.8 All payments for the balance due to Carrier for C.O.D. must be made on or before the delivery of Shipment in the form of CERTIFIED FUNDS (cash, cashier’s check or money order) made payable to the Carrier. THE DRIVER WILL NOT ACCEPT DEBIT OR CREDIT CARDS OR PERSONAL CHECKS.

5. Door to Door Service and Delivery Times 

5.1 In the event the Carrier is unable to reach the specified pick up or delivery location (due to street size, legal restrictions, low hanging trees/branches, bridges, power lines, cables or other restrictions), the Customer agrees to meet the Carrier at a mutually convenient and accessible location.

5.2 Pick up and delivery times are only estimates. Delays may occur due to many factors out of the Carriers control such as weather, road conditions, traffic, mechanical problems and other factors. Neither the Company nor the Carrier will be held responsible for rental fees or any accommodation fees due to delays in delivery times. 

6. Items in the Vehicle 

6.1 Federal Law prohibits auto carriers from transporting household goods/personal belongings. Carriers are subject to inspection by the DOT and the Police at every state line and can be fined up to $10,000 if found to be carrying household goods. We ask that no personal property shall be transported in Clients vehicle (s) that includes but is not limited to explosives, guns, ammunition, flammable products, narcotics, alcoholic beverages, live plants, live pets, money, furs, jewelry or any unlawful contraband. 

6.2 The Company and the Carrier will not be held responsible for delivery of personal property. If such items are in the vehicle, then such items become the sole responsibility of the Client. Should damages occur or fines levied, said fines or damage is Clients responsibility. 

6.3 Should you be willing to ship a few light items of low value at you worn risk, some carriers allows customers to pack up to 100 lbs in the vehicle at no additional cost AS LONG AS WE ARE NOTIFIED OF THIS PRIOR TO A CARRIER BEING ASSIGNED. All items must be packed in the trunk or below window level and the driver’s seat must remain empty. Keep in mind that the belongings are not insured, only the vehicle is. If the customer packs more than 100 lbs, the driver will charge an extra fee ($50 and up, depending on the driver) or he may ask the customer to remove the items.

7. Liability

7.1 The Company is not liable for any loss or damage to the Customer’s vehicle or any other property caused by the Carrier, or for any delay or failure to deliver the vehicle on time. The Customer’s sole recourse in such circumstances is against the Carrier. 5.2 The Company is not liable for any loss or damage caused by events beyond its control, including but not limited to acts of God, weather conditions, traffic congestion, road closures, or mechanical breakdowns. 5.3 The Customer agrees to indemnify and hold the Company harmless from any and all claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or in connection with the Transportation Services or the Customer’s breach of this agreement.

7.2 In the event of vehicle damage, The Department of Transportation requires that all outstanding shipping charges be paid without deduction before your vehicle is taken off the truck. In the event that damages should occur, the Client must first pay all COD’s due the Carrier in order to initiate a claim. The Client further agrees not to seek to charge back a credit card or stop payment of a check to offset any dispute for damage claims. The Client must note on the Bill of Lading any damages, in detail, and both the Client and the Carrier must sign and date the Bill of Lading, regardless of weather conditions or time of day.aba and the Carrier must be notified of any damages by phone within 24 hours. The Client must submit the claim in writing along with pictures and estimates to the Carrier within 3 days of delivery. 

7.3 All claims for damage must be taken up directly with the Carrier. The Carrier is liable for all damages and the Company will assist the Client with all necessary carrier information such as name, address, phone number, insurance information.

8. Governing Law and Jurisdiction

8.1 This agreement is governed by the laws of the State of California.        

8.2 Any dispute arising out of or in connection with this agreement shall be resolved by arbitration in accordance with the rules of the American Arbitration Association

LIABILITY DISCLAIMER

The Company nor the Carrier shall be responsible for any for the following: 

1. Damage to undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tuning, charging system or battery. No evaluation is made of these components or systems at pickup location, therefore the Company or Carrier do not accept responsibility for them.
2. Damage not detected at pickup location due to poor weather or lighting conditions.
3. Damage to car phones or antennas under any condition. 
4. Loss of or damage to audio or video equipment not installed at the factory, including antennas that do not retract to within 3 inches of the vehicle’s body.
5. Damage or fines incurred due to customers leaving prohibited items in the vehicle.
6. Damage caused by fluids or objects flying up from the roadway or from the sky.
7. Damage to T-tops, boots, bras, caps, or any other type of canvas covering.
8. Damage caused by vandalism during transport.
9. Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of God.
10. Damage caused by freezing of the cooling system and/or battery.
11. Damage caused by failure of factory tie-downs or pull through frame tie-down holes.
12. Damage to, or caused by any vehicle that cannot be driven on or off the transport under its own power (Vehicle is inoperative or has lost its braking system).